Julia K.

Mid-Market(51-1000 emp.)

"Delayed support"

The support should be stepped up. While in a few instances where we’ve encountered problems, the response wasn’t as prompt as we might have expected, leaving us high and dry without solutions and somewhat poor.

Verified User in Hospital & Health Care

Mid-Market(51-1000 emp.)

"Antiquated and Clunky System"

The whole system- their profiles were so hard to use, the reporting was atrocious, etc.

Verified User in Hospital & Health Care

Enterprise(> 1000 emp.)

"Frustrating"

Setting up the system, including templates and language can be overly complex and frustrating.

Melissa A.

Small-Business(50 or fewer emp.)

"Time-consuming"

However, sometimes this process can take forever, especially with word processing. A bit of a guide is required for this digital output to make sure that the outcome is in line with best practices and this can be a very time consuming exercise.

Christopher B.

Sales Operations Analyst: Tools and Technology Mid-Market(51-1000 emp.)

"Heavy learning curve"

There is definitely a heavy learning curve for users who are not Salesforce savvy. It takes careful set up and enablement to ensure that end users feel comfortable and capable.

Verified User in Non-Profit Organization Management

Enterprise(> 1000 emp.)

"Complex workflows"

I wish flows were easier to set up and logic captured could be easily extracted.