Privacy Policy Last Updated on: August 2nd, 2023

HyperVerge Technologies Private Limited (“HyperVerge”, “we”, “our”, “us”) are committed to respecting and protecting the privacy of our users.

This Privacy Policy outlines the manner in which user data is collected, processed, transmitted in relation to your access and use of our Website and Services. This Policy also documents the basis for such collection, use, processing and transmission, the purposes for which it is used, the duration for which it stored and whom it is shared with along with the rights you have to seek modifications, removals or access to information about you, in accordance with our policies.

HyperVerge provides artificial intelligence-based contract lifecycle management services (“Services”) rendered through our SaaS platform/ web application (“Platform”). The usage of the terms “you”, “your”, “user” shall refer to the end user who may be a visitor, subscriber or prospective subscriber who interacts with, accesses, uses, or subscribes to the Services rendered by HyperVerge.

This Privacy Policy shall be read with and is subject to our Terms of Use and any other policies or documents as published or made accessible to you from time to time in respect of our Services. We recommend that you read and understand this Privacy Policy carefully and continue your use or access of our Services on your complete and voluntary acceptance of the same. In the event that you do not agree with the Privacy Policy as may be amended from time to time, we request you to kindly discontinue your use and access of our Services immediately.

You fully agree and understand that there is no legal requirement/obligation mandating you to provide us with any data including Personal Data (as defined below) and that all data shared is out of your own volition.

Any updates, modifications, revisions or amendments to this Policy shall be published herein from time to time. The most updated version of the Policy as published from time to time will govern your use and interaction with our Services. Your continued use of our Services on the publication of the amended Privacy Policy shall signify your deemed consent to the updated terms without requiring any further consent to be specifically obtained. We recommend that you peruse our Privacy Policy as updated from time to time.

Data Collected

“Personal Data/ Personal Information” shall mean data or information pertaining to an identified or identifiable natural person as stipulated under the applicable laws. This may include the full name, email address, internet protocol address or such other data that may be used to identify a natural person.

“Non-Personal Information” shall mean information at an aggregate or group level or scale or de-identified/anonymized information that cannot be reasonably used to identify an individual or specific user. Aggregate information forms a sub-set of non-personal information. This may include aggregated behavioral data, metadata, usage patterns, de-identified responses to surveys, feedback to our services, usage reporting/analysis data, aggregate demographic information, transaction logs etc.

Purpose of Collection and Use

In your interaction and use of our Services we may collect both personal and non-personal information from you in order to effectively render Services to you and continually provide you with a safe, effective and innovative experience of our Services. The data we collect from you may be used in various parts of the services such for validating log-in credentials and sign up, feedback that may be implemented in our services and resolve any queries or provide support and providing you with relevant features based on your usage etc.

Broadly we seek to use the data you provide us with and that we collect in your use and interaction with our Services for the following purposes:

• To create features relevant for you based on your usage
• To communicate with you as part of the Services and validate your access to the Services
• To provide, improve, develop, and operate the services Services for your use in an effective manner
• To interface with you and resolve queries or support requests raised by you
• To share with you new services, features or updates that may be relevant to you
• To process payments and collect any Service fees associated with your use of our Services
• To collect feedback, measure end user engagement in order to improve your experience with us
• To carry out analytics, marketing, rendering services to you, ensuring our compliance with applicable laws, instituting any legal actions/proceedings or investigate misrepresentations/fraudulent behaviour if applicable.
• For any other purpose as may be reasonable required in connection with the Services provided to you and as may be communicated to you from time to time.

With your consent we will correspond with you through notifications, updates and newsletters on the website and applications through emails and other media.

Third Parties

We may engage select  third party service providers, consultants, agents in order to render the Services to you and for the smooth functioning of the Platform/Website/Services for example -cloud hosting services, billing and payment gateways, cyber security services, performance measurement services etc. Any such sharing of your data with third parties by us shall be strictly on a need to know basis in compliance with the applicable laws and solely for the provision of Services to you.

In the following table, we provide a clear overview of the data sharing practices within our organization. This table delineates the types of data that are shared and the specific purposes for which this data is utilized.

With respect to any external third party services, events that may be linked on our Services/Website or Platform, we request you to go through the respective privacy policy and terms and conditions of the specific third party that would be applicable. We do not  make any guarantees or representations to you with respect to such third parties and require you to independently evaluate such third parties before sharing any information with them.

We may also share your data with law enforcement agencies/investigation agencies, to enforce our rights under our agreements with the end user, to provide recourse to other end users or investigate any matters of harassment, illegal activities, fraud, threat to individual safety etc and for any other purpose required to comply with our obligations under the applicable laws.

We do not disclose your information to third parties other than as may be specifically required to render Services to you. We do not disclose information to any third parties for their marketing purposes or sell, share in an unauthorised manner or monetize with third parties your personal information.

Children’s Privacy

Our Services are not intended for individuals below the age of majority as prescribed under applicable laws. We do not knowingly collect personal information from minors or children and require that any user of the Services/Platform strictly refrain from submitting any personal information pertaining to a minor. If you are a parent or guardian and have reason to believe that your child has provided us with personal information, please contact us immediately at [email protected]. On  becoming aware of any such  personal information from children without verification of parental consent, we will take the necessary measures to purge the same from our systems and servers.

Modification or Deletion Rights

Should you require any personal data shared/collected to be deleted (withdrawal of consent), modified or corrected, in exercise of your legal rights as applicable, please write to us at [email protected] and we will on a best efforts basis endeavour to reasonably accommodate your request.

Processing Your Personal Data Under Applicable Data Protection Laws

HyperVerge is committed to delivering the commercially reasonable and best practices in the data privacy domain in respect of its handling of Personal Data. In the situation You would like to access, rectify, erase, restrict or object to processing, or exporting Your Personal Data, We will extend Our sincere support to Our client in responding to Your request within a reasonable timeframe.

We will retain  Personal Data provided by you or collected by us as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

YOUR LEGAL RIGHTS

General Rights that are available to you:

Right to Information and Access: You have the right to obtain clear and transparent information about how we process your personal data. You can request access to the personal data we hold about you, including details about the purpose of processing, the categories of data involved, and the recipients of your data.

Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request corrections to ensure its accuracy.

Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw your consent.

Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in specific situations, for example, if you contest the accuracy of the data or if the processing is unlawful.

Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. In such cases, we will cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests.

Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, if the decision significantly affects you. We will provide you with information about the logic involved in such processing and the potential consequences.

Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you make a request or would exercise any of these rights, please contact us at [email protected].

Data Retention Period

We will retain  Personal Data provided by you or collected by us as necessary to render our Services, to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

Cross Border Transfer

The data  collected is primarily stored within the geographical territory of India, US and may also be processed or stored on a cross border basis subject to the same standards of security and compliance being maintained. You hereby grant your express consent for such cross border transfer where specifically applicable subject to the compliance with the obligations of this clause.

Information Security Protocols and Compliances

HyperVerge is an ISO 27001:2013 certified organisation with a keen focus on ensuring  information security and privacy of user data.  We implement information security standards and protocols in accordance with generally accepted industry standards and as stipulated under the applicable laws as amended from time to time. This includes appropriate encryption and firewalls to protect the safety and security of user data.

HyperVerge’s access, use, transfer, processing or storage of information retrieved from Google APIs shall be compliant with the Google API Services User Data Policy, including the Limited Use requirements where specifically applicable.

Pre-requisites

In using and accessing our Services and Website, you represent and warrant to us that you are of sound mind and have attained the age of majority as prescribed under the legal framework applicable to you to enable you to be competent to enter into and be bound by the terms of this Privacy Policy.  You further represent that you are not prohibited under law or contractual obligations that you are bound by to use and access our Services/Platform and Website.

For users accessing this Service in India, it is mandatory for the user to be 18 years old or above. Users who have not attained majority are not permitted to use or access these Services and on the same coming to our notice, we shall be entitled to immediately terminate or suspend your account accordingly.

Where you may register and create an account on behalf of a legal entity, you represent and warrant that you are fully empowered to legally bind such legal entity  to the specific Privacy Policy and Terms of Use of the Services/Website/Platform.

Grievance Redressal/Support

For any queries, grievances or concerns in relation to this Privacy Policy, please contact the our Grievance Officer whose details are provided below:

Mr. Saiventakesh Ashokkumar, Grievance Officer

Contact us: [email protected], [email protected]

We will endeavour on a best efforts basis to acknowledge your query/concern or grievance and provide further communication on the same within 5 business days of receipt.