Eldon M.

Strategic Account Manager Mid-Market(51-1000 emp.)

"Expensive and Not Transparent Pricing"

At least in my industry, when you start reaching Enterprise level solutions, you're really just sending out the exact same contract/agreement/template to thousands of customers. Thus the economy of scale just isn't there, which makes the pricing at higher service tiers less attractive than some of their competitors.

Mohammed A.

Executive Director Small-Business(50 or fewer emp.)

"Unintuitive"

The look of the product seems a little clunky and boxy. Feels a little older. It is not sharp and modern...Implementation-wise .. users took a little longer than anticipated to adopt the product. We thought it would be a no-brainer .. but users complained before getting on-board.

Glenn C.

Member Mid-Market(51-1000 emp.)

"The support is terrible"

I don't think they provide adequate support to their smaller customers. I had a laundry list of problems after paying for Professional Services and don't even know who my account manager is anymore.

Verified User in Consulting

Small-Business(50 or fewer emp.)

"Frustrating"

The UI is clunky, and trying to design form templates in it is very frustrating as boxes jump, fonts change size, and formatting becomes hopeless.

Gabriel G.

Demand Generation Manager

"Limited analytics"

Very little analytics. You need to get a very expensive plan to get good analytics.

Vladimir C.

Chief Executive Officer Small-Business(50 or fewer emp.)

"Laggy software, poor support, unclear downgrade procedures"

Unexpected Reorganization: On following the guidance, I was taken aback to find my 209 documents shuffled into a single folder. This completely disrupted my original organization, leading to a lot of inconvenience...