Conga vs Docusign: Detailed Contract Lifecycle Management Software Comparison

Conga vs Docusign: Which contract management tool is best for your business?

With both Docusign and Conga offering excellent contract management features, legal professionals and contract managers often get confused when choosing between the two platforms.

This blog will help you thoroughly compare and analyze Docusign CLM against Conga CLM based on reviews, pricing, features, and use cases. Find out which of the two platforms is the best fit for managing your contracts. Let’s begin.

Overview of Conga CLM and Docusign CLM

Both Conga CLM and Docusign CLM are prominent players in the CLM space. However, the two platforms have different capabilities and leverages. Here’s how:

What is Conga CLM used for?

Conga CLM is an enterprise-level contract management software, ideal for managing large volumes of agreements in one place. Conga helps speed up the contract processing time by 42% and legal compliance by 43%.

Built to connect flawlessly with other Conga tools like Conga CPQ (Configure, Price, and Quote), Conga Sign, and Conga Contract Intelligence, this tool is extremely scalable to meet dynamic your contract administration needs.

What is Docusign CLM used for?

Docusign CLM is a contract lifecycle management toolkit by the popular eSignature company—Docusign. Docusign CLM transforms how organizations generate, commit to, and administer contracts.

Docusign offers advanced AI functionalities to automate contractual workflows, data extraction, and agreement summarization. With 100+ pre-configured approval workflow steps, Docusign helps accelerate contract acceptance and execution.

There are many other alternatives to Docusign and Conga. One such prominent alternative is HyperStart CLM. Best known for its contract intelligence capabilities, this AI-powered contract management software helps accelerate contract TAT by 5x. What distinguishes HyperStart CLM from Conga and Docusign is its extensive contract automation capabilities, which help create, review, accept, store, and analyze contracts through a single platform.

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Who uses Conga and Docusign?

Both Conga and Docusign, and have their ideal use case scenarios. A variety of organizations uses these tools in different cases. Here are all the details:

ToolBest for
Conga CLMBanking and finance, IT professionals, business consultants, education institutions
retailers
Docusign CLMClient success teams, sales professionals, onboarding teams, financial service providers
HyperStart CLMLegal teams, sales professionals, procurement staff, healthcare officials, HR manager, finance departments

Now, let’s compare these platforms based on essential criteria such as pricing, customer support quality, and ease of implementation.

Docusign vs Conga CLM: 360-degree comparison

Here is a head-to-head comparison between Conga and Docusign. We have also compared another option—HyperStart in this comparison. This will help you understand the three platforms and find the best choice.

AspectConga CLMDocusign CLMHyperStart CLM
Pricing$$$$$$$
Ease of UseAverageExcellentExcellent
Customer ServiceHighly ResponsiveUnresponsivePrompt Support
Free TrialNo30 Days14 Days
Ease of ImplementationExcellentGoodExcellent

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Now that you know the basics of Conga and Docusign, let’s dive deeper into the comparison.

Conga vs Docusign: Complete comparison of CLM platforms

This section compares the features, pricing options, pros, cons, and user reviews of Docusign, and Conga.

1. Core features comparison between Conga and Docusign CLM

Being end-to-end contract lifecycle management tools, both Conga CLM and Docusign CLM offer extensive features and functionalities. HyperStart CLM goes a step beyond and offers additional functionalities apart from the standard features.

FeaturesConga CLMDocusign CLMHyperStart CLM
Automated Workflows
Real-time Collaboration
Version History
eSignatures
Analytics and Reporting
In-flight Dashboard
Document Import
AI Review
Clause Library
Access Control
Contract Request
Central Repository
AI Metadata Extraction
AI OCR

2. Pricing plans offered by Docusign and Conga

Conga, Docusign, and HyperStart CLM, offer custom pricing options for their platforms. However, based on our analysis, the price range offered by each platform varies drastically.

Pricing AspectsConga CLMDocusign CLMHyperStart CLM
Pricing StructureCustom plans, initially high costCustom, scalable plansCustom quotes based on modules, contracts, and users
Free TrialNoYesYes
Free VersionNoNoYes
Set-up CostHighMediumLowest
Total Ownership CostCan be high depending on customizationsPotentially lowLow

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3. Pros and cons of Docusign CLM and Conga CLM

Every CLM tool has its own pros and cons. Knowing these factors helps evaluate each option against the other and select the most suitable one.

3.1 Pros and cons of Conga CLM

ProsCons
Offers end-to-end traceabilitySteep learning curve
Powerful Salesforce CRM integrationUnresponsive support team
Brilliant automation capabilitiesLimited integration with legacy tools

3.2 Pros and cons of Docusign CLM

ProsCons
Easy-to-use interfaceFrequent feature glitches
Excellent integrations with external appsLengthy and tedious implementation
Responsive customer supportSigning requires a Docusign account

3.3 Pros and cons of HyperStart CLM

ProsCons
99% accurate AI for complete automationFewer integrations
Budget-friendly platformExtra features for small-scale businesses
Intuitive dashboard
Quick implementation

4. User reviews and experiences for Docusign and Conga

Here are a few first-hand experiences of Docusign, Conga, and HyperStart CLM users to help you choose the right platform.

4.1 Docusign CLM

Positive Reviews

Docusign CLM is a very straightforward and easy-to-use app. I particularly like the free features, alerts, and notifications. The implementation is very easy as well and the UI is quite intuitive.

Michael N. – Small-Business (50 or fewer emp.)

star

What I love most about Docusign CLM is its robust reporting and document automation features. This tool makes the contract signing process much more efficient, saving time and ensuring smooth workflows for my clients.

Suzan P. – Business Development Manager, Small-Business (50 or fewer emp.)

star

Docusign CLM’s automation capabilities have turned out to be very helpful for me. I don’t have to manually do the same process with different clients. Docusign’s configurable rules help you simply do less while the system does more automatically.

Nelson G. – Sales Business Development, Mid-Market (51-1000 emp.)

star

Critical Reviews

We are using the Docusign Essentials plan and have had a bad experience so far. The platform has turned out to be slow, unresponsive, and difficult to use. We were promised a few features in our contract which we have not received, and the features that we have aren’t very customizable.

Damian R. – Mid-Market (51-1000 emp.)

star

I appreciate Docusign CLM’s ability to configure with sales processes. The Salesforce integration is great. However, I have found the overall platform to be buggy. I have been trying to report bugs but the support team isn’t very responsive either.

Eric H. – Head of Commercial Operations, Mid-Market (51-1000 emp.)

star

Docusign has made signatures easy for my business. However, the platform asks for authentication multiple times before I can sign a contract. This can be somewhat frustrating and even hamper the overall experience.

Murali T. – Data Analyst, Enterprise (> 1000 emp.)

star

4.2 Conga CLM

Positive Reviews

With Conga CLM, we have been able to operationalize our contracting processes for sales and customer success with ease. Now instead of having a different set of contract templates on different systems, we have a centrally defined contract base for different use cases.

Christopher B. – Sales Operations Analyst: Tools and Technology, Mid-Market (51-1000 emp.)

star

Conga CLM’s seamless implementation, dynamic template options, and easy-to-manage clauses have been game changers for our organization. The platform is greatly helping us empower our sales team to generate their own contracts.

Verified User in Commercial Real Estate – Mid-Market (51-1000 emp.)

star

Conga has given our organization an excellent productivity boost. Additionally, the Salesforce integration has helped us ensure that all the agreements are updated in the CRM. This has even vast efficiency potential for us.

Melissa A. – Small-Business (50 or fewer emp.)

star

Critical Reviews

Conga CLM has all the functionalities expected from a CLM. However, the platform isn’t user-friendly. It is difficult to toggle between pages or go back and forth. Navigation is important when working with a contract repository, but Conga CLM isn’t great at these aspects.

Verified User in Pharmaceuticals – Enterprise (> 1000 emp.)

star

Conga CLM has allowed our contract management team to become more transparent. However, some features of Conga don’t work as they are supposed to. For example, the messaging feature is quite clunky, and any user can view each email.

Verified User in Utilities – Enterprise (> 1000 emp.)

star

The standard contract terms for vendor agreements are helpful. But the platform’s navigability isn’t very great. We are still in the process of onboarding the platform, but I’m sure the additional key terms will provide us with the insights we hope for.

Verified User in Financial Services – Mid-Market (51-1000 emp.)

star

4.3 HyperStart CLM

Positive Reviews

We took demos of around 5 CLM vendors and chose to use HyperStart. They were the only CLM vendor who had SOC2 compliance and met the criteria of around 22 parameters which we had evaluated them on.

HyperVerge CLM

Om Prakash Pandey

Head of Legal at LeadSquared

Implementation was very smooth. Using the bulk upload feature, all contracts were integrated into the system within minutes. I could also see the AI-extracted metadata on the tool immediately, which was impressive.

HyperVerge CLM

Mayuri Jaltare

Company Secretary, Qapita

So far, we have thoroughly compared Conga and Docusign based on general aspects, features, pricing, pros, cons, and user reviews. We have also shared how HyperStart CLM is a competitive choice in the Docusign vs Conga face-off. Let’s answer the ultimate question: Which tool should we choose? Keep reading to find out.

Conga vs Docusign: Making a choice

With the information gained so far, it is clear that Docusign CLM, Conga CLM, and HyperStart CLM are the best choices in their respective cases and scenarios. Here’s how:

Conga CLM is the best choice for complete CLM integration with legacy tools.

Docusign CLM offers excellent UI/UX and prompt customer support.

HyperStart CLM is the most affordable CLM option and offers excellent AI-led automation.

You can use this information to find your ideal use case and choose the right tool for your organization.

Auto-pilot your contracts with HyperStart CLM

Choosing between Conga and Docusign CLM can be tricky. Each platform has unique strengths, capabilities, and limitations, so picking one tool requires a thorough analysis.

However, with the information provided in this blog, you can easily make a decision on Docusign vs. Conga.

If you want to automate contract lifecycle management and increase contracting efficiency, choose HyperStart CLM. HyperStart CLM helps save 80% on contract admin time and ensures that you never miss a contract deadline again. This way, you can focus on what matters and automate the rest.

Book a demo today to learn more about how HyperStart CLM works to improve your contracting processes.

Frequently asked questions

Small businesses often look for affordable and scalable CLM software options. In this aspect, Docusign CLM is the best choice. Another great choice is HyperStart CLM which offers all CLM features for a budget-friendly price.
Industries like IT, healthcare, education, financial services, retail, and manufacturing use contract lifecycle management tools like Conga and Docusign. Apart from these industries, organizations from any sector that deals with contracts on a day-to-day basis can benefit from such platforms.
Docusign CLM offers better integrations than Conga. However, Conga’s certain integrations, like Salesforce's, are excellent. Therefore, it all comes down to the type of tools you want to configure with your CLM software.
As per user reviews on G2 and Capterra, Conga’s customer support team is prompt and highly responsive. On the other hand, many users report that Docusign’s customer support team is unresponsive and does not offer adequate assistance when needed.
There are many CLM software options on the market. Some of the best choices compared to Conga and Docusign CLM are HyperStart CLM, Juro, Icertis, Ironclad, and SpotDraft. These software offer similar features and functionalities and have comparable strengths.

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