PandaDoc Reviews and Ratings for 2025: Detailed User Feedback Analysis

PandaDoc is a widely used document management and digital signature software known for making document management faster and effortless. As a result, more and more businesses are shifting to PandaDoc to manage their documents.

However, as businesses evolve and expectations rise, the question remains: how does PandaDoc perform in 2025? Knowing this is important to understand whether or not PandaDoc is the right choice for your business.

In this blog, we dive deep into PandaDoc’s reviews and ratings for 2025, analyzing detailed user feedback across critical aspects like functionality, ease of use, customer support, and value for money. Get the insights you need to make an informed decision. Let’s get started.

A detailed overview of PandaDoc

PandaDoc is a document management software offering functionalities to digitally create, review, sign, manage, and track business documents. As per PandaDoc, the platform is used by over 56,000 users worldwide, making it one of the most popular document-handling software.

Here’s a quick overview of PandaDoc:

Best for: Mid-scale to enterprise-level organizations, with teams like marketing, sales, HR, legal, and CS.

Pricing: PandaDoc’s pricing plans start at USD 35/seat/user.

Ratings: PandaDoc is rated 4.7 stars on G2 and 4.5 stars on Capterra.

PandaDoc helps automate document workflow through artificial intelligence, making it easier and more convenient for business teams to create and manage professional documents at scale. As per 6Sense, a leading source of SaaS insights and analytics, PandaDoc ranks in the 8th position in document management and eSignature software, further proving its capabilities.

However, when it comes to specific use cases in types of documents, PandaDoc has its limitations. For example, managing documents like contracts and agreements requires specific functionalities for legal review, approval workflows, and tracking.

In this case, using a contract management software like HyperStart CLM is the right choice. Especially designed to manage contract documents, HyperStart CLM helps automate the contracting lifecycle. Let’s compare PandaDoc’s features with HyperStart CLM to find out which of the two is a better choice.

FeaturesPandaDocHyperStart CLM
Text Editor
AI-based Drafting
Templates
Native eSignature
Automated Renewal Tracking
AI Review
Repository
Conditional Logic
External Negotiation
Payments
Analytics and Reporting

Therefore, while PandaDoc’s features excel in document management, HyperStart CLM’s features like automated renewal tracking, AI review, and conditional logic for workflows, are excellent for streamlining contractual processes and capturing full contract value.

Generic tools aren’t enough for contracts

Choose HyperStart CLM—a tool designed for contract management. Automate processes, track performance, and ensure compliance—all in one platform.

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Now that you know about PandaDoc’s features, and their comparison with HyperStart CLM’s features, let’s take a look at user feedback of PandaDoc.

Top PandaDoc reviews and user feedback

Understanding PandaDoc’s user feedback will help you understand the experiences of businesses that have used PandaDoc—enabling you to decide whether or not it is the right solution for you.

Positive reviews of PandaDoc

I like how convenient it is to build out templates that I use often for my documents. I love how everything stays organized within PandaDoc and how easy it is to use. It’s simple to use for both the user and the customer, which makes it a breeze to do business with.

Bailey T., Small-Business (50 or fewer emp.) star

What I like best about PandaDoc is how organized it is! I also like how when we apply the box for signatures, it changes colors to specify the person. Also, it allows where the other person can add their payment info if we wish to request.

Diana E., Small-Business (50 or fewer emp.) star

What I like best about PandaDoc is how organized it is! I also like how when we apply the box for signatures, it changes colors to specify the person. Also, it allows where the other person can add their payment info if we wish to request.

Hannah L., Small-Business (50 or fewer emp.) star

I love PandaDoc’s integration with Salesforce. With a couple of clicks in Salesforce, PandaDoc ingests all the necessary fields from the opp record and outputs a polished & custom order form. The interface and UI are very intuitive. Much better than the other CPQ apps I’ve used in previous roles.

John C., Small-Business (50 or fewer emp.) star

PandaDoc is very affordable for small businesses. It has enough features to help streamline the “get a contract signed” process. I love the feature of being able to assign information and signature fields to different users and that PandaDoc notifies me when everyone has completed their part.

Cameron D., Small-Business (50 or fewer emp.) star

Critical reviews of PandaDoc

PandaDoc’s integration with HubSpot has made contract management faster and increased my personal productivity. However, sometimes, the UI is not very intuitive. The time to learn can be extended.

Verified User in Financial Services, Small-Business (50 or fewer emp.) star

At times, uploading documents can be a challenge if not in PDF form. It would be helpful to allow other forms of electronic documentation such as .doc, .docx, etc. The form isn’t a PDF and is saved on your hard drive as a .doc or .docx under Office360 or Word; it requires multiple steps to upload it onto Panda. It would be helpful for Panda to have the capability to upload and display the document regardless of the type of document it is.

Verified User in Education Management, Mid-Market (51-1000 emp.) star

Using PandaDoc has allowed our team to streamline new contracts. However, occasionally, the email being sent goes into a customer’s spam folder, and they find it difficult to find.

Barbara G., Small-Business (50 or fewer emp.) star

I wish I was able to create workflows so that if I add certain products to the order form, it will automatically add certain content blocks from the content library to the document. Maybe this is already possible, and we just need a higher-tier plan.

John C., Small-Business (50 or fewer emp.) star

There are some glitches. For example, I already filled up all the variables and sent the document, and it was sent successfully, with no warning that there was something that needs to be filled up. When the document is sent, and you check it, one variable does not reflect the info I provided (e.g., The applicant’s name should be Ana Jones. It still shows {applicant name} in the document.)

Verified User in Real Estate, Small-Business (50 or fewer emp.) star

PandaDoc’s user reviews and feedback indicate that while it is an excellent platform for organizing documents and collecting signatures, there are some shortcomings in features and UI.

However, to understand the complete picture, it is important to understand PandaDoc’s pros and cons, which we will discuss in the coming section.

Pros and cons of using PandaDoc

Here are the pros and cons of PandaDoc, based on user reviews and feedback. These pros and cons provide an overview of users’ opinions of PandaDoc.

Pros of using PandaDoc

Ease of use: PandaDoc’s intuitive interface and self-navigable features make it an easy-to-use document management platform. The eSignature and document management features have a low learning curve.

Prompt customer support: PandaDoc’s team offers excellent and responsive support. Users can easily contact their team to get help with implementation, onboarding, and day-to-day queries.

Affordable pricing: PandaDoc’s affordable pricing options make it suitable for small-scale businesses and startups. Moreover, businesses can choose from multiple, economical pricing options as per their budget availability.

Cons of using PandaDoc

Excessive features: PandaDoc offers a broad feature set for complete document automation, signing, and management. Some of these features may not be useful for small-scale teams due to limited use cases.

Challenging integrations: Some users report that PandaDoc’s integrations with Salesforce, Stripe, and other business apps don’t work well at times. This may cause disconnectivity between business teams.

Missed emails: As per PandaDoc’s users, the email delivery system occasionally results in proposals landing in spam folders. This can cause oversights and hinder client communication.

These are the pros and cons of using PandaDoc for document management and eSignatures. Now that we know about PandaDoc’s strengths and shortcomings, let’s understand the pricing options PandaDoc offers.

PandaDoc’s pricing plans

As per user reviews, PandaDoc is known as an affordable, budget-friendly document management solution. The pricing plans are divided into three tiers: starter, business, and enterprise. Let’s take a detailed look at each tier and what it offers.

StarterBusinessEnterprise
Paid monthly: $35 USD seat cost per month
Pain annually: $19 USD seat cost per month
Paid monthly: $65 USD seat cost per month
Pain annually: $49 USD seat cost per month

Custom quotes based on per‑seat or per‑document pricing.
Best for:
Basic document management and collecting eSignatures.
Best for:
Configuring advanced and customized workflows.
Best for:
Complete document automation at scale.

These are the pricing options PandaDoc offers. Each pricing plan comes with a set of features and functionalities. In this case, if you are looking for specific features for use cases like contract management, you may overpay for extra, generic document management features.

The solution? Other PandaDoc alternatives, like HyperStart CLM, are specially designed for contract automation and management. Such software helps ensure you have all the necessary features for your contract management needs.

Looking for a budget-friendly alternative to PandaDoc?

HyperStart CLM helps save $20 per contract with smart, efficient contracting AI technology. Save resources and reduce contract TAT with contracting automation.

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Moving forward, let’s take a look at PandaDoc’s features and functionalities for document management and signature.

Overview of PandaDoc’s features

PandaDoc offers a comprehensive suite of features for creating, reviewing, signing, and managing business documents. Here are 5 key features of PandaDoc that make it stand out:

Document signing: Easily sign documents online with a secure and legally binding e-signature solution.

Drag and drop editor: Customize and send documents effortlessly with an intuitive drag-and-drop editor.

Signature workflows: Streamline approvals by creating automated, multi-step signature workflows.

Signing history and audit: Track and verify every signature with detailed signing history and audit trails.

Reporting: Gain insights with robust reporting tools to monitor document performance and usage.

These features make PandaDoc stand out from its competitors and position it as a complete, user-focused document management solution. However, when managing legal documents like contracts, there are better alternatives to PandaDoc, like HyperStart CLM.

Contract signing software offered by HyperStart CLM helps collect legally-binding signatures with ease, helping teams get to a yes faster.

Why HyperStart CLM is the best alternative to PandaDoc

HyperStart CLM is an end-to-end contract lifecycle management platform offering AI-enabled features to create, review, negotiate, approve, sign, store, and track contracts.

Designed especially for managing agreements, HyperStart CLM makes contracting faster and more efficient.

What makes HyperStart CLM an excellent alternative to PandaDoc is its 99% contracting AI technology, built specifically for use cases in legal and contract management. Here’s a head-to-head comparison between HyperStart and PandaDoc:

AspectsHyperStartPandaDoc
Pricing$$$$
Implementation Time1 week4+ weeks
Free Trial14 days14 days
SupportPrompt and responsiveInaccessible and inflexible
UI/UXIntuitiveUnintuitive

Want to know more about how HyperStart CLM is a better alternative to PandaDoc? Book a demo with us today and let our experts assist you.

Frequently asked questions

PandaDoc is suitable for business teams and departments like sales, HR, procurement, legal, and finance. These teams use PandaDoc to manage their respective documents and business processes.
PandaDoc lacks advanced document automation features, such as dynamic workflows based on specific conditions. It also has limited support for non-PDF file uploads. On the other hand, tools like HyperStart CLM offer these features for easy, streamlined contract management.
Yes, PandaDoc offers both a free trial and a free plan. The free plan includes basic eSignature capabilities, while the free trial allows access to premium features for a limited period. You can get started with these free plans to test out PandaDoc before purchasing a subscription.
Yes, PandaDoc’s alternatives like DocuSign, HelloSign, and Adobe Acrobat Sign better suit specific needs, such as advanced integrations, superior email deliverability, or enhanced document customization features. Additionally, platforms like HyperStart CLM are excellent for managing the entire contract lifecycle.

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