HyperStart - Terms of Service

Date of last revision: June 14, 2024

The following HyperStart Terms of Service (hereinafter referred to as the “Terms“) apply to the use of Services (as defined below) as provided and entered into by and between HyperVerge Technologies Private Limited (“HyperStart”, “we”, “our”, “us”) and entity/organisation named as ‘Client’ in the Order Form (“Client”, “you” “your”). HyperStart and Client are collectively referred to as “Party”/ “Parties”.

CLAUSE 1. DEFINITIONS

“Applicable Law(s)” shall mean any applicable statute, enactments, acts of legislature, laws, regulation, each as applicable to the relevant Party for performance of the respective obligations under these Terms and Order Form.

“Client Data” means documents, information and data, provided/uploaded by the Client to the Platform pursuant to these Terms and Order Form for receipt of Services.

“Client Personal Data” means Personal Data pertaining to Client’s users or employees processed by HyperStart to provide the Services.

“Confidential Information” means any non-public information disclosed by the Disclosing Party to the Receiving Party in connection with the Services, either directly or indirectly, in writing, orally, and such information designated by the Disclosing Party as being confidential or which, under the circumstances surrounding disclosure ought to be treated as confidential by the Receiving Party. Information communicated orally shall be considered Confidential Information if indicated as such during disclosure or if such information is confirmed in writing as being Confidential Information within a reasonable time after the initial disclosure. Confidential Information will not, however, include any information which the Receiving Party can demonstrate with adequate evidence was information which (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the Disclosing Party; (b) becomes publicly known and made generally available after disclosure by the Disclosing Party to the Receiving Party, through no action or inaction of the Receiving Party; (c) is already in the possession or comes into the possession of the Receiving Party where such possession is not the result of a breach of confidentiality by the Receiving Party or the third party providing such information to the Receiving Party; (d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.

“Disclosing Party” means the Party disclosing Confidential Information to the Receiving Party.

“Harmful Code” means any virus, bug, trojan horse, worm, backdoor or other malicious computer code and any time-bomb or drop dead-device or means designed to permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner system or services.

“Intellectual Property” means all worldwide rights in intellectual property including in trade names, service marks, trademark, logos, patents, patent rights (including patent applications and disclosures), inventions (whether or not patentable), source code, object code, APIs, UI/UX, and documentation, trade secrets, customer lists, databases, copyrights (including registrations and applications therefor), works of authorship, moral rights, technology, computer software in source and object code and related algorithms, models and methodologies and all other tangible embodiments thereof, documentation, know-how, derivative works, and any other intellectual property rights of any kind or nature and however designated under any Applicable Law anywhere in the world and all derivatives thereof.

“Order Form” means the order form referencing these Terms executed by the Client and HyperStart which sets forth the specific Services to be provided, applicable subscription terms, usage limits, pricing, payment terms, and any additional terms and conditions agreed between the Parties.

“Personal Data” means any information that describes, relates to or identifies a natural person, or is capable of identifying such person.

“Platform” refers to the cloud-based contract lifecycle management platform accessible through https://www.hyperstart.com/, on which the creation, management, review, execution and tracking of contracts is enabled in accordance with the Order Form and these Terms.

“Receiving Party” means the Party receiving Confidential Information from the Disclosing Party.

“Services” shall mean the provision of access to the Platform, contract management services rendered via the Platform, support, implementation and maintenance services provided by HyperStart, in accordance with these Terms.

CLAUSE 2. LICENSE GRANTS AND INTELLECTUAL PROPERTY

2.1 Grant of License. Subject to Client’s compliance with these Terms, including timely payment of applicable fees, HyperStart hereby grants to Client, a limited, non-exclusive, non- assignable, non-transferable, non-sublicensable, license to access and use the Platform in accordance with these Terms, within the Client’s organization, during the Term.

2.2 Reservation of Rights. Except for the limited license rights expressly granted under these Terms, nothing in these Terms shall be construed to grant, assign, by implication or otherwise any other right, title, or interest in the Intellectual Property of one Party to the other Party. All rights not expressly granted hereunder are reserved.

2.3 Ownership of HyperStart Intellectual Property. HyperStart shall at all times be the sole owner of all Intellectual Property forming a part of existing Intellectual Property of HyperStart, including all copies, derived works, modifications, iterations, improvements created in respect of the Platform and the Services prior to, during and post the Term of the Order Form.

2.4 Restrictions on Use. The Client shall not use the Services to train or create an AI model or services. Any Intellectual Property of any nature including software, code, AI models etc. that have been created or derived from the results provided by HyperStart or created through reverse engineering, modification of HyperStart Intellectual Property or Services provided hereunder shall solely vest with HyperStart.

2.5 License to process Client Data: The Client hereby grants to HyperStart, a limited and non- exclusive license to process Client Data and Client Personal Data during the Term of the Order Form for the limited purpose of providing Services to the Client.

2.6 Ownership of Client Data: The Client shall at all times be the sole owner of all Intellectual Property in the Client Data, Client Personal Data and its Confidential Information.

2.7 No reselling: These Terms expressly prohibit the Client from reselling or providing access to the Services/Platform on a consideration or no-consideration basis with any third party including its group members. Access and use of the Platform shall be used solely for the Client’s internal purposes.

CLAUSE 3. REPRESENTATIONS, WARRANTIES AND COVENANTS

3.1 Client: You represent and warrant that you have the necessary right, titles and permissions to publish the content shared by You and the same is not violative of any third party’s rights.

3.2 HyperStart:

  1. HyperStart represents that it is a company duly incorporated under the law of India, having the capacity to be bound by these Terms and the Order Form, and has the necessary licenses and rights to provide Services.
  2. HyperStart warrants that it will comply with the Applicable Laws and these Terms.
  3. HyperStart warrants to the Client that:
    (i) the Services will materially conform to the description set forth in the Order Form and Terms;
    (ii) the Services will comply with all Applicable Laws, in each case under normal use and circumstances when used consistently with the terms of these Terms;
    (iii) it will perform Services with reasonable skill and care; and
    (iv) it will ensure continuity of Services in accordance with these Terms and have adequate business continuity plans and disaster recovery process in place throughout the Term.
  4. HyperStart shall not in any manner insert any Harmful Code in your systems that may be capable of distorting, modifying, disable, hacking, harming any part or whole of your systems.
  5. HyperStart shall implement and maintain comprehensive data privacy and security measures throughout the Term to ensure the confidentiality, integrity, and availability of Client Data and Client Personal Data. Such measures shall include appropriate technical, organizational, and administrative safeguards consistent with applicable data protection laws and generally accepted industry standards (including ISO 27001 or equivalent frameworks). HyperStart shall ensure that such measures shall be regularly reviewed and updated to address evolving security threats and legal requirements.

3.3 Disclaimer of Warranties: Services are rendered purely on an ‘as is’ basis. Except as expressly provided herein or to the extent prohibited by applicable law, HyperStart disclaims any and all representations and warranties including but not limited to merchantability, compatibility, fitness for a particular purpose, implied, express, statutory or representations and warranties of any other kind or of any other description whatsoever.

3.4 No legal advice: The Services are intended solely to enable technology-based contract lifecycle management and do not constitute legal advice. HyperStart is not responsible for determining how long any contracts, documents, or records must be retained or stored under Applicable Laws.

3.5 Artificial intelligence: The Services may incorporate artificial intelligence and machine learning technologies. While reasonable efforts are made to ensure accuracy and reliability, the results generated may vary and are influenced by the quality and completeness of Client Data provided by the Client. Such results may not always be fully accurate, complete, or suitable for every intended purpose. HyperStart does not accept liability for decisions made based on such outputs and recommends that the Client exercise appropriate judgment and validation where necessary.

CLAUSE 4. TERM AND TERMINATION

4.1 Term: The subscription to the Services shall be active from the ‘Subscription Effective Date’ documented in the Order Form and shall be in full force and effect for the duration mentioned in the Order Form, unless terminated in accordance with these Terms (the “Term”).

4.2 Termination for breach: Either party may terminate these Terms and the Order Form if the other party materially breaches these Terms and fails to cure such breach within 15 days following the receipt of written notice of the breach from the non-breaching party.

4.3 Consequences of termination: Upon termination of these Terms and the Order Form:

  1. The license to access the Services shall immediately terminate;  
  2. HyperStart will promptly return to Client all copies of Client contracts and documents processed and stored on the Platform, via a download feature or functionality made available by HyperStart in the Docx and/or PDF format. Promptly thereafter, with Client’s prior written approval or instruction, or 30 days from termination, whichever is earlier, HyperStart shall destroy or delete, as applicable, all copies of Client Data in HyperStart’s possession or control using means and methods that prevent unauthorized access to, use of, or recovery of the same.

CLAUSE 5. CLIENT OBLIGATIONS

5.1 The Client will be responsible to obtain consents as required by applicable law to enable HyperStart to use, share, store, and process the Client Data and Client Personal Data, provided by the Client.

5.2 Client acknowledges and understands that the quality of the output of the Services are dependent on the accuracy, quality, integrity, reliability, and appropriateness of the information and documents uploaded by the Client.

5.3 Client shall be solely responsible for the acts of its personnel. Client and its personnel will not remove, alter, cover, or obfuscate any copyright notices or other proprietary-rights notices placed on or embedded in Platform.

5.4 When the Client creates an account to use or access certain portions of the Services, the Client shall provide complete and accurate information as requested , and must maintain and update such information to keep it complete and accurate. The Client shall be entirely responsible for maintaining the confidentiality and security of its usernames and passwords.

5.5 The Client shall not allow anyone other than its authorized users to access or use the Service from its account. The Client shall notify HyperStart immediately of any unauthorized use of its account, user name or password, at [email protected]. The Client is solely responsible for all activities that occur under its account, whether authorized or unauthorized. HyperStart shall not be liable for any losses incurred by the Client arising from any unauthorized use of its account.

5.6 Client shall be responsible for the acts and omissions of its authorised personnel, who use the Services. HyperStart may suspend an authorised personnel’s access to Services, if HyperStart reasonably determines that such authorised personnel of the Client has violated these Terms.

5.7 The Client shall not engage in any activity or transmit any information that:

  1. Is illegal, or violates any Applicable Law, including uploading any unlawful content;
  2. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, sexually explicit or pornographic, discriminatory, vulgar, profane, obscene, libelous, hate speech, violent or inciting violence, inflammatory, or otherwise objectionable;
  3. Attempts to impersonate another person or entity;
  4. Contains Harmful Code;  
  5. Decompiles, reverse engineers, disassembles, or otherwise attempts to derive source code from the Service;
  6. Removes, circumvents, disables, damages, or otherwise interferes with security-related features, or features that enforce limitations on use of the Service;
  7. Uses automated or manual means to violate the restrictions in any robot exclusion headers on the Service, if any, or bypasses or circumvents other measures employed to prevent or limit access, for example by engaging in practices such as “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other information.

CLAUSE 6. CONFIDENTIALITY

6.1 Receiving Party shall keep the Confidential Information as strictly confidential and shall not disclose it to third parties without Disclosing Party’s prior written consent, provided that the Receiving Party shall be permitted without to disclose the Confidential Information to its employees, officers, consultants, auditors, legal advisors and sub-processors on a need to know basis for the purpose of provision of Services.

6.2 Each Party shall take at least those measures that it takes to protect its own most highly confidential information, which shall in any event be no less than reasonable care, and shall ensure that its representatives, agents, consultants, sub-processors who have access to Confidential Information of the other Party are bound by confidentiality obligations. If the Receiving Party is required by law to be disclosed the Confidential Information to any authority, the Receiving Party shall provide prior notice to the Disclosing Party before any such disclosure required under law except if prohibited from doing so by the legal or administrative process.

6.3 The Receiving Party shall promptly notify Disclosing Party in writing upon becoming aware of any unauthorized access to or use or disclosure of Confidential Information.

6.4 The Receiving Party acknowledges that disclosure of Confidential Information could cause substantial harm for which damages alone may not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party, the Disclosing Party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law.

6.5 Upon termination/ expiration of these Terms/Order Form and receipt of written request from the Disclosing Party, the Receiving Party shall purge all Confidential Information in its possession, provided that the Receiving Party is permitted to store such Confidential Information (other than Client Data), as is required by applicable law and for audit trails.

6.6 This Clause shall survive for a period of 3 (three) years from expiration or the termination of the Order Form and these Terms.

CLAUSE 7. FEES

7.1 Fees: Access to the Platform and continued access is subject to the successful pre-payment of the Fees as referenced in the Order Form. All Fees are non-refundable and shall be payable by the Client by bank/wire transfer to the bank account specified in the Order Form.

7.2 Payment Period: All invoices are required to be cleared within the Payment Period specified in the Order Form. The Client is required to pay Fees prior to the end of subscription renewal date. HyperStart, may in its sole discretion permit the Client to continue with its subscription, provided that if the Client fails to pay the applicable subscription Fee within fifteen (15) days from the subscription renewal due date, HyperStart may, upon notice to the Client, suspend the Client’s access to and use of the Services. HyperStart shall reinstate access to the Services upon receipt of all outstanding payments due under these Terms

7.3 Taxes: Client shall pay all Fees accruing to HyperStart, without deduction of wiring fees, bank fees, tariffs, taxes (except income taxes required to be deducted at source as per Applicable Law) or any other charges of any kind whatsoever. For any such taxes deducted, the Client will deposit the withheld taxes and file necessary returns in accordance with Applicable Law In case of any financial loss caused to HyperStart attributable to the Client’s delay in making necessary filings and depositing withheld taxed with the relevant authority, the Client shall make good the loss to HyperStart for such amounts.

7.4 Revisions to Fees: Upon renewal, HyperStart reserves the right to revise fees, which shall be notified to You in writing by HyperStart in the renewal reminder notice (given as per the Order Form), and the revised fees shall be applicable from the renewal billing cycle.

CLAUSE 8. INFORMATION SECURITY AND DATA PRIVACY

8.1 HyperStart is an ISO 27001:2013 certified organisation ensuring information security and privacy of user data.

8.2 Data Security: We implement commercially reasonable and industry standard information security standards and protocols to prevent unauthorised disclosure, use, access or alteration of information and documents provided by you.

8.3 Service Insights: HyperStart may collect and analyze data and other information relating to the provision, use and performance of the Services, but without reference to Client Data and Client Personal Data, on an aggregated and anonymised basis such that the insights do not identify Client or its authorized personnel, to :
(i) monitor usage patterns to identify areas of improvement;
(ii) track Platform’s performance, including benchmarking, for reliability and stability;
(iii) produce anonymised insights for marketing without identifying you.

8.4 The Client shall be responsible to ensure that all computer systems used to access or use the Platform are protected using appropriate firewalls, encryption, and/or other appropriate security measures.

8.5 In the event of any security incident affecting your data, we will inform you without undue delay.

8.6 Data Storage:

  1. The Client expressly provides consent to the Service Provider to store and process Client Data and Client Personal Data in India and USA for the Services rendered by HyperStart.
  2. The Client Data and Client Personal Data is stored solely to provide Services, including providing debugging, support services, error analysis, to the Client and for no other purpose.

8.7 Data Processing Addendum: For the Personal Data provided by the Client to HyperStart, HyperStart shall process such Personal Data in accordance with the Data Processing Addendum located at https://www.hyperstart.com/dpa-in/ (“DPA”), which is hereby incorporated by reference.

8.8 Sub-processors: HyperStart is permitted to engage third party service providers in accordance with the DPA which are necessary to provide Services (“Sub-processors”), provided that HyperStart shall (i) be responsible for the acts and omissions of Sub-processors in relation to HyperStart’s obligations under these Terms; and (ii) ensure that the data privacy, confidentiality and data security obligations with the Sub-processors are no less stringent than the obligations arising out of these Terms. The Client shall have the right to seek information about Sub-processors engaged by HyperStart.

CLAUSE 9. INDEMNITY

9.1 Indemnity by HyperStart: HyperStart agrees to defend the Client, its directors and employees from any suit or action brought by a third-party against the Client (a) alleging the Services infringe third party Intellectual Property (b) from HyperStart’s gross negligence, fraud or wilful default (c) resulting from unauthorised disclosure or misuse of Client Data and Client Personal Data provided by the Client directly resulting from HyperStart’s breach of these Terms. HyperStart shall indemnify the Client, its directors and employees, from and against any actual and direct damages, and costs finally awarded against the Client, resulting from such aforementioned claims.

9.2 Infringement Remedy: Notwithstanding the obligation of HyperStart to indemnify the Client under Clause 9.1, if a claim arises under Clause 9.1(a) above, and if HyperStart determines that continued your use of Services is likely to infringe third party Intellectual Property, or if the Services infringe third party Intellectual Property, HyperStart may in its discretion and at no cost to the Client (i) modify the Services so that they are no longer claimed to infringe or misappropriate, or (ii) obtain a license for Client’s continued use of that Service in accordance with these Terms, or (iii) terminate your subscription to the Services and offer a pro-rata refund to you of any prepaid fees for the then-remaining or unexpired portion of the subscription. This will be HyperStart’s sole liability for infringement of third party Intellectual Property.

9.3 Indemnity by Client: Client agrees to defend HyperStart, its directors and employees, from any suit or action brought by a third-party against HyperStart alleging that any Client Data or Client Personal Data and/or any other material provided or made accessible by the Client infringes, misappropriates, or otherwise violates any Intellectual Property, right of privacy or other right of any person. Client shall indemnify HyperStart, its directors and employees, from and against any actual and direct damages and costs finally awarded against HyperStart resulting from such aforementioned claims.

9.4 Indemnification Process: Indemnification under Clauses 9.1 and 9.3 is subject to Clause 9.4. The indemnified Party must promptly notify the indemnifying Party, who may, at its expense, manage settlements and litigation with reasonable assistance. Delayed notice absolves the indemnifying Party from increased losses. The indemnified Party must mitigate its damage.

CLAUSE 10. LIMITATION OF LIABILITY

10.1 In no event shall either Party, its officers, directors, employees, agents and representatives be liable to the other Party or any third party, regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise, for any special, consequential, incidental, indirect, punitive, exemplary, tangible or intangible loss, loss of profits, damage to property, loss of goodwill or reputation, arising out of the use of the services, even if the concerned Party has been advised about the possibility of such losses, damages or claims.

10.2 In no event shall either Party’s maximum aggregate liability, regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise, under the Order Form and these Terms be greater than subscription fees paid by the Client under the Order Form in the 12 (twelve) months preceding the date from which liability arose.

10.3 HyperStart shall not be liable for any claim or liability arising from:

  1. Client Data or Client Personal Data provided by the Client infringing any Intellectual Property, right of privacy or other right of any person;
  2. the combination, operation or use of the Platform with equipment, devices, or software not supplied by HyperStart, if a claim would not have occurred but for such combination, operation or use;
  3. Client’s use of the Services in violation of these Terms.

CLAUSE 11. GOVERNING LAW AND DISPUTE RESOLUTION

For any dispute, disagreement, controversy, claim arising out of the Services, we request you to raise the same in writing with the relevant details at to [email protected] and [email protected], and we shall work towards resolving the same within a reasonable period of time.

The Order Form and these Terms shall be interpreted in accordance with the laws of India and any dispute arising out of or in relation to this Terms shall be subject to the exclusive jurisdictions of the courts in Bangalore. The Parties shall first attempt in good faith to resolve any dispute by negotiation and consultation between themselves. In the event that the Parties are unable to reach a satisfactory solution within thirty (30) days from the date of the dispute, any such dispute arising out of or in connection with this Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by a single arbitrator to be mutually appointed within 30 (thirty) days of the dispute failing which an arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration proceeding shall be Bangalore, India. All proceedings shall be in English. The award of the Arbitrator shall be final and binding on the Parties.

This Clause 11 shall, at all times, survive any expiration or the termination of these Terms.

CLAUSE 12. NOTICES

Any notices, requests or other communications required or permitted by this Terms shall be in writing and shall be delivered as follows with notice deemed given as indicated: (i) by personal delivery when delivered personally; (ii) by courier service upon written verification of receipt; (iii) by email upon acknowledgement of receipt of electronic transmission (if applicable); or (iv) by certified or registered mail, return receipt requested, upon verification of receipt. Notice shall be sent to the addresses set forth in the Order Form.

CLAUSE 13. GENERAL PROVISIONS

13.1 Headings. The headings of the several clauses are inserted for convenience of reference only and are not intended to be a part of or to affect the meaning or interpretation of the Order Form or these Terms.

13.2 Anti-Corruption and Anti-Bribery. Neither HyperStart nor Client has nor shall directly or indirectly, offer, promise, give, authorize, solicit, or accept any undue advantage, bribe, kickback, or any other form of improper payment or benefit to or from any individual, including but not limited to government officials, employees, or representatives of any private or public organization, with the purpose of influencing their actions, decisions, entering into this engagement, obtaining or retaining business or any improper advantage.

13.3 Waiver. Any rights under these Terms may be waived off by the respective Party. No waiver of any term or condition of these Terms, in any one or more instances, shall be deemed to be or construed as a waiver of the same or any other term or condition of these Terms on any future occasion. Further, a waiver of any breach of any provision of these Terms shall not constitute a waiver.

13.4 Assignment. Except in the case of a merger, acquisition or solvent corporate reorganisation, neither Party may assign or otherwise create any interest in any of its rights or obligations under the Order Form or these Terms without the prior written consent of the other Party.

13.5 Relationship of the Parties. In assuming and performing the respective obligations under these Terms, each Party is acting as an independent party, and neither shall be considered or represent itself as a joint venture, partner, franchisee, agent or employee of the other.

13.6 Force Majeure. Neither Party shall be liable for any breach of its obligations hereunder resulting from causes beyond its reasonable control including but not limited to fires, floods, earthquakes, pandemic or epidemic illness, strikes (of other employees), insurrection or riots, embargoes, or requirements or regulations of any civil or military authority (“Force Majeure”). Each Party hereto agrees to give reasonable notice to the other upon becoming aware of an event of Force Majeure. If a default due to an event of Force Majeure shall continue for more than thirty (30) days then the Party not in default shall be entitled to terminate this Terms. Neither Party shall have any liability to the other in respect of the termination of these Terms as a result of an event of Force Majeure.

13.7 Entire Agreement. The Order Form and DPA is hereby incorporated into these Terms, and together constitute the entire understanding of the Parties and supersedes all previous communications, representations, or understandings, between the Parties relating to the subject matter thereof.

13.8 Marketing. Client expressly permits HyperStart to use Client’s logo and tradename in its website, decks/presentations and marketing collateral for the limited purpose of showcasing it as a bonafide client.

13.9 E-Sign (If applicable to the scope of Services)

  1. Certain types of documents executed by you through the Platform may not be permitted to be signed/ authenticated electronically, or may be subject to applicable law regarding electronic signatures and electronic records. We are not responsible or liable to determine whether any particular document is (i) subject to an exception to applicable electronic signature laws; or (ii) can be legally formed by electronic signatures.
  2. HyperStart shall not be a party to any documents executed/signed by you through the Platform.
  3. Electronic signature is valid when done by the signatory itself and no other person. The responsibility of preventing any misuse shall be on the Client.

13.10 Third-Party Service Providers:

  1. We may engage select third party service providers, in order to render the Services to you and for the smooth functioning of the Platform for example -cloud hosting services, billing and payment gateways, cyber security services, performance measurement services etc. Any such sharing of your data with third parties by us shall be strictly on a need to know basis in compliance with the applicable laws and solely for the provision of Services to you. With respect to any external third party services, events that may be linked on the Platform, we request you to go through the respective privacy policy and terms and conditions of the specific third party that would be applicable. We do not make any guarantees or representations to you with respect to such third parties and require you to independently evaluate such third parties before sharing any information with them.
  2. HyperStart shall not be responsible for any unavailability of Services, downtimes, errors due to errors or omissions by third parties which are outside of its reasonable control. In case of such third-party system scheduled downtime, the same shall be notified to you as and when we are intimated of the same.

13.11 Grievance Redressal/Support. For any queries, grievances or concerns in relation to these Terms or the Order Form, please contact the our Grievance Officer whose details are provided below: Mr. Saiventakesh Ashokkumar, Grievance Officer Contact us:  [email protected] . We will endeavour on a best efforts basis to acknowledge your query/concern or grievance and provide further communication on the same without undue delay.

13.12 E-Signature to the Order Form. The Parties acknowledge and agree that the Order Form may be executed by electronic signature, which shall be considered as an original signature for all purposes and shall have the same force and effect as an original signature. Further record-keeping through electronic means shall have the same legal validity and enforceability as a manually executed signature or use of a paper-based recordkeeping system to the fullest extent permitted by Applicable Law.